Refund policy

Thank you for shopping with me!  I hope you love your purchase, but if you are not completely satisfied, we're here to help!

Returns:
We have a 14-day return policy, which means you have 14 days from the purchase date to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the reason for your return is not the result of an error on our part, the cost of the return shipping will be your responsibility.  In the instance, we recommend using a tracked service.  We are not responsible for lost or damaged products.

 

Exceptions / non-returnable items:
*Sale Items
*Swimwear and intimate apparel (for hygiene reasons)
*Accessories (jewelry, handbags, hats, etc)
*Custom orders

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds (Store Credit Only):
Our customer service team will notify you once we’ve received and inspected your return.  We reserve the right to refuse a return or an exchange if merchandise is not in its original condition or outside of the 14 day return window.   If your return is approved, you’ll be automatically credited with in-store credit.

All shipping charges are non-refundable.  The cost of return shipping is the responsibility  of the customer, unless the item is defective or an error occurred on our part.

 

Exchanges:
We do offer exchanges if the desired product is available in a different size.  To exchange an item, the product must be in its original condition, unused, unworn, and with all tags attached, as stated in the return policy.  

Please contact us immediately for availability of desired exchange items.  If we have the item in the requested size, we will initiate the exchange and send the new item once we receive the returned product.  

You are responsible for the shipping costs associated with exchanges. Shippings fees are non-refundable.

To start a return, you can contact us at linenandloom1@gmail.com. Once we have responded with an acceptable return, returns will need to be sent to the following address: 1001 Carl Road, Mitchell, SD 57301

Final Sale Policy:
Sale items cannot be returned or exchanged.  This does not include full-priced merchandise that was discounted due to a promotion.

You can always contact us for any return question at linenandloom1@gmail.com.